Cancellation Policy

Cancellation Policy

Aristocare cat-sitting services are subject to the "Cat in a Flat" "Cancellation Policy". 

The following is a summary of key points. For the complete and most up-to-date policy, please refer to the official "Cat in a Flat" "Terms of Service":  https://catinaflat.co.uk/terms

Key Cancellation Policy Points (from "Cat in a Flat" Terms)

16.1  Cat Owners and Cat Sitters can cancel a booking at any point before the Cat Sitter Services start subject to a potential Cancellation Fee.

16.2  Cat Owners and Cat Sitters can cancel a Pre-Booking at any time with no cancellation charges.

16.3  Cat Owners can cancel a confirmed booking at any time before the Cat Sitter Services start, subject to a cancellation fee (the “Cancellation Fee”), which shall depend on the time of notice given by the Cat Owner.

1.  There is no charge for a cancellation with more than 16 days notice.

2.  If a Cat Owner cancels 15 to 8 days before the booking starts they will be charged the Company fixed booking fee of £1.50 / €1.90

3.  If a Cat Owner cancels within 7 days or less of the booking starting, the Cat Owner will be charged 30% of their booking cost, with a minimum charge of £9.50 / €9.50. This cancellation fee will be paid to the Cat Sitter excluding the Company fees and the Company fixed booking fee of £1.50 / €1.90

4.  If a Cat Owner has to cancel during a booking, there will be no refund.

5.  If a Cat Owner has to cancel the day before the booking starts they must contact the Company via our contact form directly. Cat Owners are legally obliged to pay cancellation fees according to our cancellation policy once they have booked a Cat Sitter.

16.4  Cat Sitters can cancel bookings at any stage with reasonable notice. If a Cat Sitter needs to cancel within 5 days or less of the booking starting, the Cat Sitter must contact the Company via our contact form for further help.

16.5  All Cancellations and Refunds should be processed through the Company via our contact form.   If Cat Sitters process the refund themselves in Stripe, the Company is not obliged to refund its fees to the Cat Sitter.