Disputes Policy

Disputes Policy

Aristocare cat-sitting services are subject to the "Cat in a Flat" "Disputes Policy". 

The following is a summary of key points. For the complete and most up-to-date policy, please refer to the official "Cat in a Flat" "Terms of Service":  https://catinaflat.co.uk/terms

Key Disputes Policy Points (from "Cat in a Flat" Terms)

23. Resolving Disputes

23.1 If you have a dispute with us relating to the Sites or Services, in the first instance please contact us at claims@catinaflat.com and attempt to resolve the dispute with us informally. In the unlikely event that we are not able to resolve a dispute informally, we will discuss and agree with you on the most effective way of resolving the dispute.

23.2 If you have a dispute with another person who has registered with our Services in connection with the Services, we will provide reasonable assistance to resolve such disputes informally. For the avoidance of doubt, we are under no obligation to resolve such a dispute to the satisfaction of both parties.